TRUSTe online privacy certification
 

 

TRUSTe Approved Privacy Policy

This privacy policy applies to the website www.ezTaxReturn.com, which is owned and operated by ezTaxReturn.com, LLC ("ezTaxReturn.com"). This privacy policy describes how ezTaxReturn.com collects and uses the personal information you provide on our web site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

ezTaxReturn.com has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@eztaxreturn.com. If you are not satisfied with our response you can contact TRUSTe here.

By displaying the TRUSTe trustmark, this web site has agreed to notify you of:

  • What personally identifiable information of yours is collected through the web site;

  • The organization collecting the information;

  • How the information is used;

  • With whom the information may be shared;

  • What choices are available to you regarding collection, use and distribution of the information;

  • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control;

  • How you can correct any inaccuracies in the information.

Information Collection and Use

ezTaxReturn.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. We collect information from our users at several different points on our website.

ezTaxReturn.com is an Internet-based software program that allows users to prepare and electronically file their income taxes online. In order to successfully complete a tax return, users are required to enter personal information (including name, address, social security number, birth date, etc), income information (including wages, interest, dividends, capital gains, etc.), and expense and credit information. Information collected on this site is used solely for the purpose of preparing and electronically filing state and federal income tax returns. At a user's request, this information may also be used to obtain financial advice or services, or to complete online applications of partnered financial institutions.

Though we make every effort to ensure user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process. If ezTaxReturn.com, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Data Retention

We will retain you information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact at privacy@eztaxreturn.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Under-age Users

In order to comply with FTC regulations, ezTaxReturn.com does not allow individuals under the age of 13 to use the website. Any individual who indicates that he or she is under the age of 13 is immediately sent to a confirmation page, which upon confirmation of the individual's age, deletes all information previously entered into the program.

Order Form

Once a user has completed his or her tax return and chooses to print and/or e-file that return, the user may provide credit card information to pay for the service. ezTaxReturn.com collects a user's credit card type, card number, expiration date, and three- or four-digit security code for this purpose. Users may also choose to pay for the ezTaxReturn.com service fee out of their refund proceeds. If such option is chosen, users are required to sign and agree to a Refund Transfer Agreement or Debit Card ACH Agreement, provided by the third-party financial institution which provides this service.

Cookies, Pixels, Transparent GIFs

A cookie is a text file placed on a user's hard drive to help identify that user when he or she visits a website. ezTaxReturn.com uses temporary cookies to maintain the privacy of user sessions while the user's browser is open. ezTaxReturn.com also uses cookies to track users who have come to us from affiliate websites, and to pay commissions to affiliate websites for directing users to ezTaxReturn.com. Cookies placed on your computer do not contain any personal or non-public information and are used only for the security and marketing purposes noted above. The use of third-party cookies by our partners, affiliates, tracking utility company and service providers is not covered by our privacy policy. We do not have access to or control over these cookies.

ezTaxReturn.com uses pixels, transparent GIF files and other technologies to help manage online advertising. These technologies, sometimes placed by our advertising affiliates or partners, enable us to learn which advertisements and websites bring users to our website. The information that we collect and share is anonymous and does not contain personal or non-public information. Accordingly, it does not contain your name, address, telephone number, email address or other personal information.

Log Files

Log files are used for server security, confirmation and re-creation of web activity and events if necessary, marketing analysis, and data back-up. Any non-public or personal information collected in log files is encrypted and stored on secure servers in a secure location.

Sharing

As an Authorized IRS e-file Provider, ezTaxReturn.com shares information with the IRS and state and local taxing departments and agencies responsible for the collection of income and other taxes. Information collected for the purpose of preparing a federal income tax return is shared with the IRS. Information collected for the purpose of preparing a state income tax return is shared with the state taxing department (usually a division of the state revenue department, but this varies from state to state). The information shared with these taxing departments includes personal, income, expense and asset information necessary to file a tax return.

We may partner or create affiliate relationships with third-party financial institutions that provide savings, loan, insurance, credit or debit cards, and other financial products and services. Upon the specific request of a user, we may share personal information with a third party financial institution to facilitate the application process for the user. This information is shared with a partner or affiliate financial institution only at a user's specific request.

We use a merchant bank to process credit orders for payment of our products and services. Other than name, address, credit card number and expiration date required to verify and bill your credit card or debit card, no other personal information is shared with the merchant bank.

Links

The ezTaxReturn.com website may contain links to other websites including those hosted by ezTaxReturn.com partners and affiliates. These links do not contain or transmit any non-public or personal information with the sole exception of your IP address for tracking and marketing purposes. While the owner(s) of third party links may be able to identify where you came from, they receive no non-public or personal information about you from ezTaxReturn.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets

Our Web site includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.

Newsletter

If a user wishes to subscribe to our newsletter, or to obtain regular informational updates, he or she can register to receive this information by clicking the 'Join our Mailing List' link at our homepage or on our newsletter.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code or age group). Contact information is used only to notify the winners and award prizes.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask for the friend's name and email address. ezTaxReturn.com will automatically send the friend an email inviting them to visit the site. ezTaxReturn.com archives this information in order to send email and track the success of the referral program. The friend may contact ezTaxReturn.com by clicking the Contact link from any page on the ezTaxReturn.com website to request removal of the information from the ezTaxReturn.com archive.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@eztaxreturn.com.

Security

We maintain physical, electronic and procedural safeguards that comply with or surpass applicable law and federal standards. The ezTaxReturn.com website takes every precaution to protect users' information. When users submit non-public, personal information via the website, the information is protected both online and off-line.

Non-public, personal information (e.g. credit card number, social security number), submitted to ezTaxReturn.com is protected using Secure Socket Layer (SSL) encryption technology. While viewing a secure page on the ezTaxReturn.com using a web browser such as Internet Explorer, Mozilla Firefox, Google Chrome, or Safari, the lock icon in your Task Bar becomes locked. To learn more about SSL, follow this link: www.verisign.com.

While we use SSL encryption technology to protect sensitive information online, we also protect user-information off-line. All user information, not just the non-public, personal information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or customer service representative) are granted access to personal information. And those employees are only granted access to secure resources after multi-level, multi-factor authentication. All employees are kept up-to-date on our security and privacy practices. Our employees are notified and/or reminded regularly (every 3 months or when policies are revised) about the importance we place on privacy, and what they can do to ensure our customers' information is protected.

ezTaxReturn.com's infrastructure, policies and processes are subject to ongoing review by international experts in information security. Our servers are located in mission-critical, Tier 1, high-security data centers accessible only with biometric identification. Our website is audited daily using over 7,000 different security tests based on hacker activity information collected every 15 minutes from hundreds of private and government sources worldwide.

If you have any questions about the security at our website, you can send an email to privacy@eztaxreturn.com.

Special Offers

We may send visitors a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special offers, and our newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out section below.

Site and Service Updates

We may also send the user site and service announcement updates. Members may unsubscribe from service announcements, although such announcements contain important information about the service. Users who wish to unsubscribe from receiving site and service updates may do so by clicking here.

Correction/Updating/Deleting Personal Information:

If a user's personal information changes (such as a zip code change), our program allows the user to edit, delete or add to any previously entered information. If a user begins to prepare a tax return and chooses not to use our service to e-file, we may provide a way to remove that user's personal information. To request deletion of an account or for further information, please email Customer Support by clicking the Contact Us link from any page on the ezTaxReturn.com website. Once a tax return has been e-filed, ezTaxReturn.com is required by law to keep that tax return on record without alteration.

Choice/Opt-out

Our users are only asked for information directly necessary for the preparation and completion of state and federal income tax returns. Upon finishing a return and e-filing it with the IRS (and state tax department where applicable), users have the option to save their tax information for use at a later time (i.e., when applying for a mortgage or auto loan, to complete an application for a financial product or service, or for creating a Self-select PIN when filing their next year's tax return). As an Authorized IRS e-file Provider, ezTaxReturn.com is required by the Internal Revenue Service to save all tax returns filed for a period of three years. This information is securely archived for the purpose of compliance with IRS rules and regulations for Authorized IRS e-file Providers and is not used for any other purpose except at a user's specific request (such as to provide a copy of a previously-filed tax return). Users' email addresses are saved and used for promotional purposes only by ezTaxReturn.com to make users aware of new services or developments offered by the company. If a user does not wish to receive promotional emails, they may opt-out of this service by clicking here. Outside parties never have access to users' information except when specifically requested by a user.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify users by way of an email prior to the change becoming effective. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

This privacy policy is effective as of December 12, 2013.


ezTaxReturn.com, LLC
100 Ring Road West
Garden City, NY 11530
privacy@eztaxreturn.com